Refund Policy

Can I return an item

• Just Not Gifts will gladly offer a refund or exchange if an item is faulty or damaged due to a manufacturing fault.
• If goods have been used you cannot return unless clearly faulty

You may return a product that has been purchased from Just Not Gifts if

• the item is damaged or faulty upon receipt of delivery to you
• there is a fault with the product within 7 days of receipt and (other than faults due to malicious or clear misuse of the product)
• if the item is faulty or damaged please notify Just Not Gifts within 7 days of goods received
• Contact us on 08 82632724 or via contact us to secure your return authorisation number.
• Full instructions regarding returning your item to Just Not Gifts will be emailed to you. You can then return the item through Australia Post using a Reply Paid Address.

Refunds

Refunds are available in either money back for the product or an exchange if stock is available.

• To qualify for a refund your item must first be returned to Just Not Gifts.
• Following this, Just Not Gifts will process a refund. With your consent your return will be either credited through Paypal if you originally used PayPal or a nominated bank account.
• Refunding amounts will be determined on the reason of the return
• If the item/s were damaged or faulty by the manufacturer then a 100% refund will be available including postage and handling fee.
• However, if the item was found to be damaged or faulty not by the manufacturer a refund will only be granted at the discretion of Just Not Gifts